What you learn from your experience
It is good to step back and think about the things that have and have not worked. However, if the organisations do this by themselves they find it difficult to be objective. We at Aldaba have the skills to do independent evaluations. We think evaluations are not just about asking people whether they are happy with the service they receive from the organisations. Evaluations require a set of techniques that give the organisations reassurance that they can claim some of the improvements they see in the people they work with.